1. Controller

The controller responsible for processing personal data on this website and in connection with our services is:

2. General Information on Data Processing

Linden & Teak provides advisory, coordination and administrative support services between Germany and Thailand – in particular for senior and retirement stays in Thailand and for international education and vocational training pathways. We process personal data only to the extent necessary for:

• providing this website,
• responding to enquiries,
• communicating with prospective clients and clients,
• providing our information, coordination and administrative support services,
• taking pre-contractual steps and performing contracts.

The legal bases for processing are, in particular:

• Art. 6(1)(a) GDPR – consent

• Art. 6(1)(b) GDPR – pre-contractual steps and performance of a contract

• Art. 6(1)(c) GDPR – compliance with legal obligations

• Art. 6(1)(f) GDPR – legitimate interests

• Art. 9(2)(a) GDPR – explicit consent for health data

Linden & Teak does not provide medical, nursing or other healthcare services, does not operate a senior residence or care facility, and does not act as an employment or temporary staffing agency.

3. Cookies

This website uses only technically necessary cookies, for example to store your confirmation of the cookie notice or your language setting (German/English).

We do not use cookies or similar technologies for analytics, tracking or marketing purposes.

The legal basis for technically necessary cookies is Section 25(2) No. 2 TDDDG in conjunction with Art. 6(1)(f) GDPR. You can configure your browser to notify you when cookies are set or to refuse cookies; this may limit the functionality of the website.

4. Contact by Email, Phone and Contact Form

If you contact us by email, phone or via the contact form on our website, we process the data you provide, in particular:

• name
• email address
• phone number
• content of your enquiry

We use this data to handle your enquiry, to follow up with you and for any related service delivery or pre-contractual coordination. If your enquiry relates to a contract or pre-contractual steps, the legal basis is Art. 6(1)(b) GDPR; otherwise, it is Art. 6(1)(f) GDPR (legitimate interest in responding to enquiries).

For email communication we use Gmail / Google Workspace provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Where data is transferred to Google LLC in the USA, this is based on the EU-U.S. Data Privacy Framework (Art. 45 GDPR) or the EU Standard Contractual Clauses used by Google.

5. Online Questionnaires (Google Forms)

Our website links to voluntary online questionnaires provided via Google Forms by Google Ireland Limited. Responses are stored on Google servers; the information on transfers to the USA in Section 4 applies. We currently use:

• “Initial Assessment & Needs Analysis” for people interested in senior and retirement stays in Thailand (e.g. name, date of birth, nationality, current place of residence, phone, wishes, planned timeframe, preferred location, budget, optionally a contact person in Germany and an emergency contact),

• Questionnaire for people interested in nursing vocational training (Ausbildung) in Germany (e.g. name, contact details including LINE ID, age group, education, work experience, German language level, interests and support needs).

Providing this information is voluntary. We use it to contact you, to provide information and for an initial needs analysis. The legal bases are Art. 6(1)(b) GDPR (pre-contractual steps) and the consent you give in the questionnaire (Art. 6(1)(a) GDPR), and for health data Art. 9(2)(a) GDPR.

No documents are uploaded via the questionnaires. Please provide information about third parties (e.g. a contact person or emergency contact) only if that person has been informed.

6. Contact via Social Media and Messengers

Linden & Teak uses social media and messenger services for contact and coordination. Their use is voluntary; you can always reach us by email or phone instead. We use in particular:

• WhatsApp (WhatsApp Ireland Limited, Merrion Road, Dublin 4, Ireland)
• LINE (LY Corporation, Tokyo, Japan – Japan is covered by an adequacy decision of the European Commission)
• Facebook / Facebook Messenger (Meta Platforms Ireland Limited, Merrion Road, Dublin 4, Ireland)

For communication with partners in Thailand we mainly use LINE or other suitable channels. Data you send via these services is additionally subject to the privacy terms of the respective provider. The legal basis is Art. 6(1)(b) or (f) GDPR.

7. Facebook Page “HOP2Heim” for Thai Vocational Training Applicants

HOP2Heim is our Facebook page for Thai people interested in vocational training (Ausbildung) in Germany. Interested persons can contact us or request information there directly.

We are jointly responsible with Meta Platforms Ireland Limited (Art. 26 GDPR) for processing data when you visit the page, insofar as statistical evaluations (Page Insights) are concerned; the applicable agreement is available at https://www.facebook.com/legal/terms/page_controller_addendum. Otherwise, Meta’s privacy policy applies: https://www.facebook.com/privacy/policy

We use data you share with us via HOP2Heim to contact you, provide information and coordinate matters relating to vocational training opportunities and related steps (Art. 6(1)(b) or (f) GDPR).

The Linden & Teak website is not used to receive application documents such as CVs, passports, language certificates, school or training certificates or other application documents. If such documents are later needed to prepare an application, we will agree on a secure transfer method with you individually in advance.

8. Enquiries and Services for Clients

If you enquire about or use our services, we process the data required for this purpose, for example:

• name and address
• date of birth (where necessary)
• nationality
• phone number and email address
• needs and interests
• preferred timeframe
• region or location of interest
• preferred type of accommodation
• approximate budget
• other information required for coordination

This data is used to understand your requirements, to inform you and to support you, by way of coordination, in choosing suitable options within the scope of our services. The legal basis is Art. 6(1)(b) GDPR.

9. Health Data

In connection with senior living services and support in selecting accommodation or a facility for seniors, you may voluntarily provide information about:

• your state of health
• your independence in everyday life
• support needed in daily life
• care needs

This information constitutes special categories of personal data within the meaning of Art. 9 GDPR. We process health data only with your explicit consent (Art. 9(2)(a) GDPR) and only to the extent necessary for coordination and support in selecting suitable options.

Health data is passed on to a senior residence or other service provider only with your explicit consent to that specific transfer. You may withdraw your consent at any time with effect for the future (Art. 7(3) GDPR).

Linden & Teak does not provide medical, nursing or healthcare services and does not operate a senior residence or healthcare facility. Accommodation, support and care services are provided exclusively by the respective service provider.

10. Your Rights

Under the GDPR you have the following rights:

• right of access (Art. 15 GDPR)
• right to rectification (Art. 16 GDPR)
• right to erasure (Art. 17 GDPR)
• right to restriction of processing (Art. 18 GDPR)
• right to data portability (Art. 20 GDPR)
• right to withdraw consent with effect for the future (Art. 7(3) GDPR)
• right to object to processing (Art. 21 GDPR)

To exercise your rights, please contact:

11. Right to Lodge a Complaint with a Supervisory Authority

You have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR). The competent authority for Linden & Teak, based in Baden-Württemberg, is:

12. Changes to this Privacy Policy

We update this privacy policy when our services change, new services or technologies are introduced, the legal situation changes or the way we process data changes. The current version published on the website applies.

In the event of any discrepancies between language versions, the German version shall prevail.

Version: September 2026